Cancellation policy

Cancellation Policy
Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

 
Subscriptions
Some items in our store may be offered as a subscription, a pre-order, or a try-before-you-buy purchase, and this Cancellation Policy explains how you can change or cancel these types of orders. When you purchase a subscription, you will receive repeat deliveries based on the duration and frequency you select, and by subscribing, you agree to a minimum contract term—such as 1 month, 3 months, 6 months, or 12 months—depending on the option chosen at checkout. Full payment for the entire term is required, even if you choose to cancel before the term ends, and subscription fees are non-refundable, with the contract considered active until the selected term has been fulfilled. Your payment details will be stored securely and charged according to the billing schedule of your subscription, and some subscriptions may auto-renew at the end of the term; if you do not wish to renew, you may cancel the renewal at any time and it will take effect after the current term is complete. You can manage your subscription using the link provided in your order confirmation email, and for details on returns of delivered items, please refer to our Returns Policy.

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.

 
Try before you buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.